{"xsrfToken":"386750d10d86198df780e4441289050f1eee43d2_lout","branding":{"id":"3","key":"ctmssd","name":"CTMS Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00a5d1","headerLinkHoverBGColor":"#00a5d1","headerBadgeColor":"#00a5d1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c2eb8e9e-43c2-46ab-b92b-f02a288e0ae7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDlhNWQ2Ni0wYTUwLTQ0YjItOWNmNi00MWM3ODBjZTM0MTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMyZWI4ZTllLTQzYzItNDZhYi1iOTJiLWYwMmEyODhlMGFlNyI6WyJyZWFkIl19LCJleHAiOjE3NDM3NzU2MzEsIm5iZiI6MTc0Mzc3NTAzMX0.1FCXbYm2cUbUTOU9_5ybW4odFMtxW8M8xNTxaW-aWQ8&client=009a5d66-0a50-44b2-9cf6-41c780ce3410&mode=fit","logoId":"c2eb8e9e-43c2-46ab-b92b-f02a288e0ae7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Intrinsic Clinical Systems Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Intrinsic Clinical Systems Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#156a9f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ctmssd","projectId":10504,"serviceDeskId":3,"name":"CTMS Service Desk","description":"<p>Welcome! You can send a CTMS support request from the options provided here.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10900,"iconUrl":"https://intrinsiccs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[4],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10910,"iconUrl":"https://intrinsiccs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[4],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10906,"iconUrl":"https://intrinsiccs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","groups":[4],"key":""},{"id":"31","name":"Access Request","descriptionHtml":"<p>Download and fill out the User Access Request form found in this knowledge article:<br> <a href=\"https://intrinsiccs.atlassian.net/wiki/spaces/CTMSSD/pages/2770894877/CTMS+User+Access+Request?atlOrigin=eyJpIjoiNmI2NDYzYjRhNzIwNGUzYjkxNTEwZDg5ODBlODc1NmUiLCJwIjoiYyJ9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://intrinsiccs.atlassian.net/wiki/spaces/CTMSSD/pages/2770894877/CTMS+User+Access+Request?atlOrigin=eyJpIjoiNmI2NDYzYjRhNzIwNGUzYjkxNTEwZDg5ODBlODc1NmUiLCJwIjoiYyJ9</a></p>\n<p>Create a PDF of the Request form and attach it to this Access Request.</p>","callToAction":"Access Request","introHtml":"<p>Add, Modify and Delete users from your CTMS Instance</p>","icon":10986,"iconUrl":"https://intrinsiccs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10986","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10926,"iconUrl":"https://intrinsiccs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[17,22,20,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"03ce73f9-0bc1-317e-8b60-be1b340a402a","appLinkName":"System Confluence","appLinkUrl":"https://intrinsiccs.atlassian.net/wiki","spaceKey":"CTMSSD","spaceName":"CTMS Service Desk","spaceUrl":"https://intrinsiccs.atlassian.net/wiki/spaces/CTMSSD","isServer":false},"labels":[],"projectKey":"CTMSSD","serviceDeskId":3,"kbLinkDomainURLs":["https://intrinsiccs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CTMSSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDlhNWQ2Ni0wYTUwLTQ0YjItOWNmNi00MWM3ODBjZTM0MTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NzYyMzEsIm5iZiI6MTc0Mzc3NTAzMX0.H5efX66UoAaZu34vBrb4VbB7z8bclWWauhok-lQpK5U","targetCollection":"upload-project-10504","endpointUrl":"https://api.media.atlassian.com","clientId":"009a5d66-0a50-44b2-9cf6-41c780ce3410","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":17,"projectId":10504,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10906,"iconUrl":"https://intrinsiccs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/17","calendarParams":{"firstDay":0,"date":"2025-04-04T07:57:11-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"03ce73f9-0bc1-317e-8b60-be1b340a402a","appLinkName":"System Confluence","appLinkUrl":"https://intrinsiccs.atlassian.net/wiki","spaceKey":"CTMSSD","spaceName":"CTMS Service Desk","spaceUrl":"https://intrinsiccs.atlassian.net/wiki/spaces/CTMSSD","isServer":false},"labels":[],"projectKey":"CTMSSD","serviceDeskId":3,"kbLinkDomainURLs":["https://intrinsiccs.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDlhNWQ2Ni0wYTUwLTQ0YjItOWNmNi00MWM3ODBjZTM0MTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NzYyMzEsIm5iZiI6MTc0Mzc3NTAzMX0.H5efX66UoAaZu34vBrb4VbB7z8bclWWauhok-lQpK5U","targetCollection":"upload-project-10504","endpointUrl":"https://api.media.atlassian.com","clientId":"009a5d66-0a50-44b2-9cf6-41c780ce3410","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=intrinsiccs","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"386750d10d86198df780e4441289050f1eee43d2_lout","baseUrl":"https://intrinsiccs.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://intrinsiccs.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"009a5d66-0a50-44b2-9cf6-41c780ce3410","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6e235d9513ff44f8976f00117b25844a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}